08/04/2025

 

The Trustee would like to thank everyone who took the time to complete the member survey issued in October. The Communications SubGroup, a subset of the Trustee Board made up William Medlicott, Maxine Cousens, John Wood and Barbara Houghton, have now met to discuss the survey results in more detail and will use these results to help build a communications action plan for the Scheme.

We have summarised some high-level results below for your information.

• Nearly a third of members who responded to the survey had been in contact with First Actuarial in the last 3 years. On average, the membership rated the service provided by First Actuarial as 8.2 out of a possible score of 10.
• The communications from the Trustee were rated well. On average, the membership rated communications in relation to individual information as 7.5 out of 10, and 8 out of 10 for communications related to general scheme information.
• Members expressed a preference to hear more information about benefits from the State, updates on the funding health of the Scheme and wider pensions news.
• Overall, members had a preference to receive communications in relation to individual information via post and email, rather than by phone call.

Members who raised specific questions within their survey responses (for example in relation to the format of future communications or for more details on registering for the member website) will be contacted directly by the Scheme administrator.

As a thank you for completing the survey, members had the option to opt in to be entered into a prize draw to win a £50 Marks & Spencer voucher. We are pleased to confirm that the winner has now been contacted and has received their voucher.